General questions
- I have a Word/Excel/PowerPoint file that is password protected and want to remove/find it.
Can you help me? - Is it an online service, or do I need to download a program and install it on my computer?
- Can you guarantee that my Microsoft Office file will be unprotected?
- How long does it take to unprotect a document?
- Does your service support all Microsoft Office password types?
- Will you return my money if you fail to remove/find the password?
- Is my upload to your server secure?
- Will you keep my uploaded file on your server after unprotecting it?
- I submitted 2 documents that are protected by the same password, and your service successfully removed the protection from one file, but failed to remove the protection from the second one. Why?
License questions
- Which approach to unprotecting should I license?
- How many documents can I unblock with a license to remove passwords?
- How many passwords can I FIND with one license to find password?
- How long will it take for me to receive a FOUND password?
- What is the duration of a license? Will it expire if I do not use it for some time?
- I’m trying to enter a license key but your site says the key is invalid.
- When and where do I enter my license key?
Purchase questions
- Do I need to purchase a license in order to use your service?
- How can I purchase a license?
- I will pay in a currency other than US Dollars, how do I know how much the program will cost in my currency?
- After I buy, how long will it take for the license key to arrive?
- I bought a license but have not received the key.
- I can't buy from your middleman PayPro Global.
