Password-Find provides 100% money back guarantee if the client's file was not unprotected. If password recovery/removal is unsuccessful, our sales department manager contacts the customer within 1 business day to settle a refund.

To initiate a refund on your own, please use the Contact page. Specification of the following information is required:

• Customer name
• Order ID
• Purchase email address

Please take into consideration that Password-Find does not refund money if any of the mentioned below conditions takes place:

• protection from at least one file was successfully removed;
• a user's problem was solved within 24 hours after contacting the support team;
• the Service Agreement was violated.